Refund Policy

Effective Date: January 1, 2025

At Huostarter Education, we strive to provide exceptional holographic learning experiences and innovative educational technology through our GEO FI platform. This Refund Policy outlines the conditions under which refunds may be requested and processed for our services.

1. General Refund Principles

We are committed to customer satisfaction and fair business practices. However, due to the digital nature of our educational services and immediate access to content upon purchase, refunds are handled on a case-by-case basis according to the specific circumstances outlined below.

2. Eligibility for Refunds

2.1 Course and Content Purchases

You may be eligible for a refund if:

• You request a refund within 14 days of purchase
• You have accessed less than 20% of the course content
• You have not completed any assessments or received certificates
• The course content significantly differs from its description
• Technical issues prevented access to purchased content, and we were unable to resolve them

2.2 Subscription Services

Monthly and annual subscription refunds are subject to the following conditions:

2.3 GEO FI Services and Blockchain Transactions

Due to the immutable nature of blockchain technology:

• Credential verification fees are non-refundable once processing begins
• Token transactions recorded on the blockchain cannot be reversed
• Smart contract executions are final and non-refundable

3. Non-Refundable Items and Services

The following are not eligible for refunds under any circumstances:

• Completed courses where certificates have been issued
• Digital downloads that have been accessed or downloaded
• One-on-one tutoring sessions that have been attended
• Customized educational content created specifically for you
• Third-party services purchased through our platform
• Promotional or discounted purchases (sale items)
• Virtual goods, tokens, or in-platform currency
• Services used in violation of our Terms & Conditions

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at +865660697819 or through our contact page
2. Provide your account information and purchase details
3. Explain the reason for your refund request
4. Include relevant documentation (screenshots, error messages, etc.)
5. Submit your request within the applicable refund window

4.2 Required Information

To expedite your refund request, please provide:

• Full name and registered email address
• Order number or transaction ID
• Date of purchase
• Detailed explanation of the issue or reason for refund
• Supporting evidence (if applicable)

5. Special Circumstances

5.1 Technical Issues

If you experience technical difficulties preventing access to purchased content:

• Contact our technical support team immediately
• Allow us reasonable time to resolve the issue (typically 72 hours)
• If the issue remains unresolved, a full refund will be issued

5.2 Medical or Personal Emergencies

We understand that unexpected circumstances may prevent course completion. In cases of:

• Serious medical conditions (documentation required)
• Family emergencies
• Deployment (military personnel)

We may offer partial refunds, course extensions, or account credits at our discretion. Contact us with appropriate documentation to discuss available options.

5.3 Course Cancellations

If Huostarter Education cancels a course or service:

• You will receive a full refund automatically
• Alternative course options will be offered when available
• Refunds will be processed within 7 business days

6. Partial Refunds

In certain circumstances, partial refunds may be granted:

• Pro-rated refunds for annual subscriptions canceled mid-term (minus any used months)
• Content accessibility issues affecting only portions of purchased materials
• Courses that underdeliver on promised content (proportional to missing content)

Partial refund amounts are determined on a case-by-case basis and are at our sole discretion.

7. Alternative Resolution Options

Instead of a refund, we may offer:

• Account Credits: Equal to the purchase amount, usable for future services
• Course Exchange: Switch to a different course of equal or lesser value
• Extended Access: Additional time to complete purchased courses
• Personalized Support: One-on-one assistance to address issues

8. Chargeback Policy

Filing a chargeback or payment dispute without first contacting us may result in:

• Immediate account suspension
• Forfeiture of refund eligibility
• Loss of access to all purchased content and services
• Potential legal action to recover costs

We encourage you to contact us directly to resolve any payment concerns before initiating chargebacks.

9. Refund Method and Timeline

9.1 Refund Methods

Approved refunds are issued using the same payment method as the original purchase:

• Credit/Debit cards: 7-14 business days
• PayPal: 5-7 business days
• Bank transfers: 10-14 business days
• Cryptocurrency payments: Subject to blockchain processing times

9.2 Currency and Exchange Rates

Refunds are issued in the original purchase currency. Currency exchange fluctuations may result in slight variations in refunded amounts. We are not responsible for exchange rate differences or bank fees associated with international transactions.

10. Account Status After Refund

Once a refund is processed:

• Access to refunded content will be immediately revoked
• Any earned certificates related to refunded courses will be invalidated
• Blockchain credentials may remain on the distributed ledger but will be marked as revoked
• Your account will remain active for future purchases

11. Business Customers and Institutional Purchases

Bulk purchases and institutional licenses follow separate refund policies:

• Contact our business sales team for specific terms
• Refund eligibility is outlined in individual service agreements
• Custom refund terms may apply based on contract negotiations

12. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date. Refund requests are governed by the policy in effect at the time of purchase.

13. Exceptions and Final Decisions

While we strive to handle all refund requests fairly and consistently, Huostarter Education reserves the right to make final decisions on refund eligibility. Exceptions to this policy may be granted at our sole discretion based on individual circumstances.

14. Contact Information

15. Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. Depending on your jurisdiction, you may have additional rights regarding refunds and returns that supersede this policy.

By making a purchase on our platform, you acknowledge that you have read, understood, and agree to this Refund Policy.